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Consultation page instructions.

Should a healthcare center not provide admission services, the subsequent explanation concerning the use of the terms “admission”admission and “consultation”consultation within the system may be disregarded. In such instances, any reference to “admission”admission within the system would not be applicable to such a center. Attention should instead be focused on the aspects of the system that pertain to consultations or other services provided by the center. 

 

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In this manual, the term consultation serves as an umbrella term that includes both consultations and admissions. These two events are managed through a unified interface, with minor variations to accommodate their unique requirements (for instance, the admission event incorporates a discharge button). While the interface largely remains consistent, there are instances where differentiation becomes necessary. In such scenarios, the term “Consultation”Consultation is specifically used when the interface is accessed for an inpatient, while “Admission”Admission refers to the interface as it appears for an outpatient. An inpatient is a patient who stays in the hospital for one or more nights while receiving treatment1. On the other hand, an outpatient is a patient who visits a hospital, clinic, or associated facility for diagnosis or treatment but does not stay overnight2. This approach ensures a streamlined user experience while maintaining the necessary distinctions between different healthcare services.

Open a consultation or admission. Click here for more information.

Click the More toolbar button. This moves the toolbar one level down to expose a different set of toolbar buttons.

Click the Save toolbar button. This will store all unsaved consultation data into the database. Upon successful saving, a popup message will appear to confirm the action. By clicking Ok on this popup, the consultation page will refresh. The saved data can then be accessed from the timeline view, and it is displayed with a timestamp showing the employee who saved it and the date and time of saving. (N.B. once saved, consultation data cannot be modified).

Click the Complete toolbar button. This will store all unsaved consultation data into the database. Upon successful saving, a popup message will appear to confirm the action. By clicking Ok on this popup, the consultation page will refresh. The saved data can then be accessed from the timeline view, and it is displayed with a timestamp showing the employee who saved it and the date and time of saving. (N.B. once saved, consultation data cannot be modified).

To store consultation data in the database permanently, you can choose one of the following actions :

  • {{@18#bkmrk_instr_consultation_btn_save}}
  • {{@18#bkmrk_instr_consultation_btn_complete}}

Click the Back toolbar button. This opens the homepage.

Before proceeding with the instructions in this page it is crucial to familiarize yourself with the various sections of a consultation page (i.e. toolbar, blue ribbon, and interactive space) and to learn how to maneuver through the different views of the interactive space (i.e dashboard, timeline, keyboard inputs, and writting pads). If you are not yet acquainted with this information about the consultation page, please click here.

Before you follow the steps on this page, it’s important to grasp the various consultation statuses: pending, ongoing, completed, admitted, discharged, and cancelled. Understanding these consultation statuses is key to effectively navigating the instructions. Click here to read more about this.

  • Pending : When a consultation is first created and before a doctor starts it, it is marked as pending. These pending consultations are shown on the homepage (in the table on the far left) in chronological order, with the consultation created first at the top and the one created most recently at the bottom of the list.
  • Ongoing : Once a consultation with a pending status is started, it transitions to an ongoing status. By default, starting a consultation necessitates the doctor to input a verification phrase to confirm that the correct consultation is being started. This verification phrase could be the consultation number, patient number, or the patient's national ID. However, there is an alternative setting that enables consultations to be automatically started without the requirement of a verification phrase, simply when the doctor opens the consultation. For more information on this system setting click here.
  • Completed : On the homepage, they are displayed in the table on the extreme right, with the most recent consultation at the top and the earliest at the bottom. The homepage only features consultations completed on the present day and the previous day, on any given day.
  • Admitted : These are consultations where the patient is allocated a bed and undergoes continuous treatment over a duration.
  • Discharged : When a patient no longer needs to be admitted they are to be discharged. Discharged patients are displayed in the same list as completed consultations on the homepage.
  • Cancelled : If a consultation is inadvertently set up, or if a patient no longer needs the consultation, an employee with the appropriate permissions can cancel it. However, only consultations that are currently in the pending status are eligible for cancellation. Also a consultation can only be cancelled if no billable items have been created within that consultation page.
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